Shipping policy

Shipping Policy

Thank you for choosing SHIRUMA ENTERPRISE LLP. We take great care in packaging our oils and jaggery to ensure they reach you in perfect condition.

1. Processing Time

• All orders are processed within 3 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email or WhatsApp.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery within 7 business days.

• Expedited Shipping: Estimated delivery within 3 business days.

• Free Shipping: We offer free shipping on orders above ₹5000.

Note: Delivery delays can occasionally occur due to weather, strikes, or remote locations.

3. Packaging for Quality

Since we ship liquids (oil) and moisture-sensitive items (jaggery), we use leak-proof packaging and food-grade containers to ensure the products remain fresh and intact during transit.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email and/or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Damages

SHIRUMA ENTERPRISE LLP is liable for products damaged or lost during shipping.

• If you receive your order damaged (e.g., a leaking oil container), please contact us immediately.

• Important: Please save all packaging materials and the damaged goods, and take a photo/video before filing a claim.

6. Undelivered Orders

If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts, a re-shipping fee may apply to send the package again